Marketing has always been about understanding your audience and delivering the right message at the right time. AI takes this a step further by processing large amounts of data, identifying patterns, and predicting behaviours faster than any human could. A few years ago, AI in digital marketing was mostly limited to simple automation (think chatbots and basic customer segmentation). Today, it’s powering advanced audience targeting, campaign performance forecasting, and hyper-personalisation.
The adoption of AI in digital marketing has increased. According to Norvell Jefferson’s B2B Marketing Trends Report 2025, incorporating AI into their 2025 strategies is a priority for marketers. By 2025, AI will generate 30% of outgoing marketing messages from large companies (Gartner). When asked which marketing areas AI will transform most in the next five years, 44% of B2B marketers said content creation (copy, visuals, video), 25% said predictive analytics and forecasting, 9% said customer support automation (chatbots, virtual assistants) and marketing strategy and decision-making, 7% said customer segmentation and targeting, 4% said paid advertising optimisation, and 2% said campaign performance tracking and ROI measurement.
This rapid shift is being driven by AI’s ability to improve accuracy, reduce costs, and boost engagement.